Refund policy

Returns & Refunds Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return. This policy is offered in addition to your statutory consumer rights.

To be eligible for a return under our 30-day policy, your item should be in the same condition in which you received it, unused and in its original packaging where reasonably possible. You will also need your receipt or proof of purchase.

To request a return, please contact us at contact@aerwyn.site. If your return is accepted, we will provide you with instructions on how and where to send your item. Please do not send products back without contacting us first, as returns sent without prior authorisation may not be accepted.

For any questions regarding returns or refunds, please contact our support team at contact@aerwyn.site.

Damages and issues
Please inspect your order when it arrives. If your product is defective, damaged or you receive the wrong item, contact us as soon as possible at contact@aerwyn.site. We will review the issue and work with you to provide an appropriate solution in accordance with your consumer rights.

Exceptions and non-returnable items
Certain products may not be eligible for return where a legal exception applies, including products personalised or modified specifically for the customer. Products damaged through misuse may also be subject to a reduction in the refund where permitted by law. Please contact us if you are unsure whether your item is eligible for return.

Sale items remain subject to applicable UK consumer rights. Gift cards, where offered, are generally non-returnable except where required by law.

Exchanges
The quickest way to receive a different product is to return your existing item in accordance with this policy and, once the return has been accepted, place a separate order for the replacement product.

UK cancellation rights
If you are a UK consumer purchasing online, you generally have the legal right to cancel your order within 14 days after receiving the goods without providing a reason, subject to applicable legal exceptions. After notifying us of your cancellation, the goods should be returned within the applicable legal period.

Our voluntary 30-day return policy is provided in addition to your applicable statutory rights and does not replace or limit those rights.

Refunds
Once we receive and inspect your return, we will notify you of the outcome. Where a refund is due, it will be issued to your original payment method within the applicable legal timeframe. Your bank or card provider may require additional time to process and display the refund after it has been issued.

If you have any questions regarding an approved refund, please contact us at contact@aerwyn.site.