Shipping policy
SHIPPING POLICY
At AERWYN, we aim to make delivery simple, transparent and reliable. We currently offer delivery to customers throughout the United Kingdom. Please review the information below before placing your order.
Shipping Destination
AERWYN currently ships to addresses within the United Kingdom. Customers are responsible for providing a complete and accurate delivery address at checkout.
At this time, we do not offer international shipping through our standard checkout.
Free UK Delivery
We offer FREE UK DELIVERY on all eligible orders placed through our website. There is no minimum order value required to qualify for free standard delivery.
The shipping cost displayed at checkout will be £0.00 for eligible UK orders.
Estimated Delivery Time
Our estimated delivery timeframe is 3–7 business days.
Business days are Monday to Friday, excluding UK public and bank holidays. Delivery estimates may vary depending on the destination, courier operations and circumstances outside our reasonable control.
The estimated delivery timeframe begins once your order has been processed and dispatched. Where an estimated delivery date is displayed at checkout, this should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Order Processing
Once your order has been placed, we will begin preparing it for fulfilment. Orders may require processing before they are dispatched.
You will receive an order confirmation at the email address provided during checkout. Where tracking information is available for your shipment, it will be provided once the order has been dispatched or made available through the relevant delivery service.
Please ensure that your email address and delivery information are correct when placing your order.
Delivery Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your house or building number, street name, city, postcode and any other relevant delivery information before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible at contact@aerwyn.site. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
Delivery Delays
Although we aim for orders to arrive within the estimated 3–7 business day timeframe, occasional delays may occur due to circumstances outside our reasonable control.
These may include courier disruptions, severe weather, unusually high order volumes, public holidays, transportation disruptions or other unforeseen events.
If your order is significantly delayed, please contact us at contact@aerwyn.site so that we can review the available delivery information and assist you.
Tracking Your Order
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation, as carrier systems may require time to update.
If you have not received tracking information and believe your order should already have been dispatched, please contact us at contact@aerwyn.site.
Missing or Undelivered Orders
If your order has not arrived within the expected delivery period, please first check the delivery information and any tracking updates provided for your shipment.
If you are unable to locate your order, contact us at contact@aerwyn.site. We will review the available information and, where appropriate, work with the relevant delivery provider to investigate the shipment.
Please contact us promptly if tracking indicates that an order has been delivered but you have not received it.
Damaged Packages or Incorrect Items
Please inspect your order when it arrives.
If your package or product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at contact@aerwyn.site and provide your order details and, where appropriate, photographs showing the issue.
We will review the matter and provide the appropriate next steps in accordance with our Returns & Refunds Policy and your applicable consumer rights.
Failed Delivery Attempts
If a delivery cannot be completed because nobody is available to receive the package, the carrier may attempt redelivery, leave the package in an appropriate location, deliver it to a collection point, or provide further delivery instructions.
Customers are responsible for following any instructions provided by the carrier regarding collection or redelivery.
Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by applicable law.
Returns
Shipping and delivery arrangements for returned products are covered separately by our Returns & Refunds Policy.
Please contact us at contact@aerwyn.site before returning an item. Products returned without following the applicable return procedure may experience delays in processing.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment arrangements, operating practices or applicable requirements.
The latest version of this Shipping Policy will always be available on our website.
Contact Us
If you have any questions regarding shipping, delivery or an existing order, please contact us:
AERWYN
Email: contact@aerwyn.site
Customer support by email is our primary contact method. Please include your order number when contacting us about an existing order so that we can assist you more efficiently.