Terms of service
OVERVIEW
Welcome to AERWYN. The terms “we”, “us” and “our” refer to AERWYN. AERWYN operates this store and website, including all related information, content, features, tools, products and services provided to you, the customer, as part of our online shopping experience (the “Services”). AERWYN is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you access or use our Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights, purchases, responsibilities and the operation of our store.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
To use certain parts of the Services, including placing an order, you may be required to provide information such as your name, email address, billing details, payment information and delivery address. You agree that all information you provide is accurate, current and complete.
You are responsible for maintaining the security of any account credentials associated with your use of the Services and for activity carried out through your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display our products, descriptions, specifications, images and colours as accurately as possible. However, the appearance of products may vary slightly depending on your device, screen settings, lighting conditions and product variant.
Product descriptions and information may be updated where necessary. We reserve the right to discontinue products, adjust availability or limit quantities where reasonably required.
Nothing in this section affects your statutory rights relating to products that are faulty, damaged, misdescribed or otherwise do not meet applicable legal requirements.
SECTION 3 - ORDERS
When you place an order with AERWYN, you are making an offer to purchase the selected products. Your order is accepted once we confirm acceptance and successfully process the required payment.
We reserve the right to refuse or cancel an order where reasonably necessary, including where there is an apparent pricing error, payment issue, suspected fraud, product unavailability or incorrect customer information.
Please review your order carefully before submitting it. If you need to request a cancellation or change, contact us as soon as possible at contact@aerwyn.site. We cannot guarantee that changes can be made after an order has entered processing or fulfilment.
Your purchases are also subject to our Returns & Refunds Policy.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions may change without notice. The price charged for a product will be the price displayed when your order is placed and confirmed.
Where applicable, taxes, delivery charges or other costs will be displayed before you complete checkout. Any free delivery offer shown on our website will be subject to the conditions stated at the time of purchase.
You agree to provide accurate and complete purchase, billing and payment information. You must be authorised to use the payment method submitted for your order.
Payments are processed using the payment methods and third-party payment providers made available through our Shopify store.
SECTION 5 - SHIPPING AND DELIVERY
We aim to provide clear delivery information before you complete your purchase. Delivery timeframes shown on our website are estimates unless expressly stated otherwise.
Occasional delays may occur because of courier disruption, weather, customs, high demand or circumstances outside our reasonable control. Where a material delay occurs, we will provide assistance where reasonably possible.
Please ensure that the delivery address provided during checkout is complete and accurate. Customers may be responsible for problems caused by incorrect delivery information supplied when placing an order.
Please review our Shipping & Delivery Policy for further information.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including our brand name, logo, text, graphics, images, website design, product presentation and other original content, are owned by AERWYN or used with permission from applicable licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes. You must not reproduce, distribute, modify, copy, republish or commercially exploit protected content from our Services without prior permission where such permission is legally required.
The AERWYN name, logo and associated branding may not be used in a manner that falsely suggests endorsement, affiliation or ownership.
Shopify and other third-party names and trademarks remain the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, functionality or services offered by third parties. Such tools may be provided subject to the third party’s own terms and conditions.
We do not control every third-party tool made available through the Services and are not responsible for matters outside our reasonable control.
Your use of optional third-party tools is at your discretion, and you should review the relevant provider’s terms before using them.
We may introduce additional features, tools or resources in the future. Where applicable, those features will also form part of the Services and be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to websites, applications or services operated by third parties.
We are not responsible for the content, accuracy, availability, privacy practices or terms of third-party websites that are outside our control.
If you choose to access or purchase products or services from a third party, you should review that third party’s policies and terms before completing any transaction.
Questions or complaints concerning third-party services should normally be directed to the relevant third-party provider.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
AERWYN is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with AERWYN.
By using the Services, you acknowledge that Shopify is not the seller of products purchased from AERWYN and is not responsible for fulfilling orders, handling returns or resolving issues relating directly to products sold by AERWYN.
Your relationship with Shopify may also be subject to Shopify’s applicable terms and privacy policies.
SECTION 10 - PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process certain information relating to your access to and use of the Services in order to operate and improve the platform.
Information submitted through our store may also be processed by payment providers, delivery providers and other service providers where necessary to complete orders, provide customer support and operate our business.
Please review our Privacy Policy for more information about how personal information is collected, used and protected.
SECTION 11 - FEEDBACK
If you voluntarily submit reviews, suggestions, ideas, feedback or other content to AERWYN, you grant us permission to use that content for legitimate business purposes, including improving and promoting our Services, where permitted by law.
You confirm that you have the right to submit such content and that it does not infringe another person’s intellectual property, privacy or other legal rights.
Feedback must not contain unlawful, abusive, fraudulent, defamatory or malicious material.
You must not submit fake reviews, misleading information or content while pretending to be another person.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery information, availability or other store content.
We reserve the right to correct errors or update information where reasonably necessary.
If an error materially affects an order you have already placed, we will handle the situation fairly and in accordance with applicable consumer law.
SECTION 13 - PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use the Services to violate applicable laws, infringe intellectual property rights, harass or harm others, provide deliberately false information, distribute malware, interfere with website security or attempt to gain unauthorised access to systems or information.
You must not reproduce, scrape, extract, copy or commercially exploit substantial parts of the Services without permission where prohibited by law.
We reserve the right to restrict or terminate access where we reasonably believe the Services are being misused.
SECTION 14 - AUTOMATED SYSTEMS AND AGENTS
Automated software, agents, bots or similar technologies must not access or interact with our Services in a manner that interferes with security, availability or normal operation.
Automated systems must not attempt to circumvent CAPTCHAs, access controls, rate limits or other technical protections implemented by AERWYN, Shopify or our service providers.
We reserve the right to restrict automated access where necessary to protect the Services and our customers.
Nothing in this section prevents legitimate use of technologies where authorised by us or permitted by applicable law.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been materially breached, fraudulent activity is suspected or the security of the Services may be at risk.
Any payment obligations or legal rights that arose before termination will continue to apply where appropriate.
Provisions that by their nature should continue after termination, including intellectual property, privacy, liability and dispute-related provisions, will remain effective.
SECTION 16 - WARRANTIES AND CONSUMER RIGHTS
We aim to provide accurate information and products that meet applicable legal standards.
Nothing in these Terms excludes or limits any guarantee, warranty, right or remedy that cannot legally be excluded under applicable consumer protection law.
Where you are a UK consumer, products must meet the standards required by applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and correspondence with description where those requirements apply.
Any voluntary guarantee provided by AERWYN is offered in addition to, and does not replace, your statutory rights.
SECTION 17 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.
To the extent permitted by law, AERWYN will not be responsible for losses that were not reasonably foreseeable when the agreement between us was formed or for business losses arising from purchases made primarily for personal or household use.
We are not responsible for delays or failures caused by circumstances outside our reasonable control, although this does not affect any legal remedies available to you.
SECTION 18 - INDEMNIFICATION
Where permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services, deliberate violation of these Terms or infringement of another person’s legal rights.
Nothing in this section requires a consumer to compensate AERWYN for matters for which they would not lawfully be responsible.
We reserve the right to take reasonable steps to protect the Services and our legal rights where misuse occurs.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to remain valid and enforceable to the fullest extent permitted by law.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
If we do not immediately enforce a right or provision under these Terms, that does not mean we have waived that right.
These Terms, together with the policies referenced on our website, form the agreement governing your use of the Services and purchases from AERWYN.
Nothing in these Terms is intended to exclude information or rights that must legally form part of a consumer contract.
SECTION 21 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms where doing so would materially affect our rights or operation of the Services without our prior consent.
AERWYN may transfer its rights or obligations where reasonably necessary as part of the operation, restructuring or transfer of the business, provided that doing so does not reduce any non-excludable consumer rights.
SECTION 22 - GOVERNING LAW
These Terms are subject to applicable law and mandatory consumer protection rules.
If you are a consumer in the United Kingdom, nothing in these Terms prevents you from relying on mandatory rights and protections available to you under applicable UK law.
Any dispute will be handled in accordance with applicable jurisdiction and consumer protection rules.
SECTION 23 - HEADINGS
The headings used in these Terms are provided for convenience and readability only.
They do not limit or otherwise affect the interpretation of any provision.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms of Service on this page at any time.
We may update these Terms where necessary to reflect changes to our Services, business practices or legal requirements.
Where required by law, material changes will be communicated appropriately. Changes will apply from the effective date stated or from the date they are published where legally permitted.
Your continued use of the Services following an applicable update will be subject to the updated Terms.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service should be sent to contact@aerwyn.site.
Our contact information is:
AERWYN
Email: contact@aerwyn.site
Correspondence and returns address:
Unit F, Winston Business Park
Churchill Way
15880-4
Sheffield
S35 2PS
United Kingdom
Telephone: 07778217670
Business registration and VAT details, where applicable, will be provided as required by law.